RETURNS
Due to the perishable nature of our artisanal baked goods, 1/1 Bakery does not offer a "Change of Mind" return or refund policy. Once a product has been delivered and accepted, it cannot be returned for reasons related to personal taste preference, texture subjectivity, or if the customer simply no longer requires the item.
REPORTING WINDOW FOR DEFECTS
To ensure the integrity of a claim, any issues regarding the quality or condition of your order must be reported to us within three (3) hours of receipt.
Reports made after this window will not be eligible for a refund or replacement, as we cannot verify if the spoilage or damage occurred due to improper storage or handling after delivery.
Under Philippine law, we are not liable for defects resulting from the consumer's own mishandling.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In accordance with DTI regulations, we will provide a replacement or refund only if the product is proven to be defective or not as described at the time of delivery. This includes:
Evidence of Spoilage: Product is unfit for consumption upon arrival.
Incorrect Item: You received a different flavor, size, or product than what was ordered.
Foreign Objects: Presence of unintended materials within the baked good.
Several types of goods are exempt from being returned.
Unfortunately, refunds, returns, and exchanges are not accepted at this time.
Please contact us at hello@1-1bakery.com if there are specific inquiries regarding product damages.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your claim is validated, 1/1 Bakery will offer one of the following solutions
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@1-1bakery.com and send your item to us
LATE OR MISSING REFUNDS (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at hello@1-1bakery.com
SALE ITEMS (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you may book a courier to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over ₱1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.